Online Assistance
Capability Set
Online Assistance
Digital support through online channels that helps customers resolve questions quickly using structured responses, knowledge resources and guided assistance.
ONLINE ASSISTANCE
4 capabilitiesOnline Customer Support
Assist customers through digital channels with timely and structured responses.
Guided Assistance
Provide customers with clear guidance to help them understand and resolve common questions.
Knowledge Resources
Use structured information and knowledge resources to support consistent customer assistance.
Digital Issue Resolution
Support customers in resolving suitable issues through online assistance channels.
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