SYNEXIS Consultancy Private Limited

Connecting Businesses with Customers

Scalable inbound, outbound and customer-engagement operations powered by trained teams, modern technology and structured processes — across Indore and Delhi.

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SYNEXIS BPO operations centre with professional call-centre teams

Operational seats

Engagement services

About SYNEXIS

Your Extended Customer Service & Sales Support Arm

We help businesses improve customer communication, increase sales opportunities and deliver seamless support through professionally managed voice and customer engagement solutions.

With a strong focus on service quality, technology and trained manpower, our team handles high-volume customer interactions with efficiency, accuracy and professionalism.

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Customer Engagement

Inbound & OutboundFull-spectrum call-centre operations

Technology-EnabledCRM, IVR, dialers & live monitoring

Scalable Operations900+ seats with expansion plans

Quality AssuredStructured QA, training & coaching

About the Founder

Devendra Jain

Fondly known as DJ

An entrepreneur who brings nearly two decades of leadership experience from Bharti Airtel and Vodafone Idea Ltd — extensively across Rajasthan, Maharashtra, Gujarat, MP & CG, Delhi NCR and Upper North (PB, HP, HR & JK) circles.

DJ believes in contributing to client business growth by combining trained manpower, advanced technology, structured processes and state-of-the-art infrastructure.

EPBMIIM Indore

MDPIIM Ahmedabad

20+ YearsBharti Airtel & Vodafone Idea

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The Services

Five Service Categories. Twenty-Three Capabilities.

Organised by business outcome — so you can quickly identify the right outsourcing solution for your brand.

SYNEXIS

Customer Support & Inbound

Inbound call centre, complaint management, technical support, onboarding and dealer assistance.

8 Services

Sales & Lead Generation

Outbound calling, lead qualification, upselling, cross-selling and cold-call conversions.

7 Services

Retention & Collections

Customer retention, win-back campaigns and professional collection calling programmes.

3 Services

Insights & Quality Calling

Daily surveys, quality and audit calls, competition benchmarking.

3 Services

Digital Outreach & Data

Bulk SMS, WhatsApp marketing, data capture and database cleanup.

2 Services

Why Choose SYNEXIS

Business Advantages That Drive Results

A strong combination of people, technology, infrastructure and process discipline — built for long-term outsourcing partnerships.

Professional Call Handling

Agents trained to handle interactions politely, confidently and on-brand.

Scalable Operations

Scale manpower, processes and calling capacity as your business grows.

Cost-Effective Solutions

Reduce operational costs by outsourcing customer support and calling functions.

Improved Customer Experience

Structured processes that improve response time, satisfaction and brand trust.

Advanced Infrastructure

Modern workstations, connectivity, dialers and performance tracking systems.

Quality Monitoring

Call audits, supervisor reviews, training and performance scorecards.

Customized Processes

Scripts, workflows, reports and escalation systems designed for your brand.

Transparent Reporting

Daily, weekly and monthly MIS, campaign and productivity reports.

Business Growth Support

Outbound calling and lead management to generate more opportunities.

Technology & Infrastructure

State-of-the-Art Operations

Technology-driven processes ensuring accuracy, speed and transparency at every stage of customer interaction.

CRM integration
Auto-dialer & predictive dialer
IVR-based call routing
Call recording & live monitoring
Ticketing & lead tracking
Quality scoring & escalation management
Daily, weekly & monthly MIS reports

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Technology & MIS

Sample Dashboard

Service Level

Quality Score

Quality & Training

People Development at the Core

Our agents are the face and voice of your business. We invest in training, quality monitoring and continuous improvement.

Quality Assurance

Training & Development

Quality Assurance

Regular call monitoring & script adherence
Communication quality review
Compliance checks & quality scorecards
Supervisor feedback & agent coaching

Training & Development

Product and process training
Communication & soft skills development
CRM and system training
Mock calls & refresher programmes

Recruit Train Certify Monitor Coach Improve

Our Operating Approach

Six Steps to Operational Excellence

A simple, structured and result-oriented delivery model from requirement understanding to continuous improvement.

Requirement Understanding

Business goals, customer profile and performance expectations.

Process Design

Call flow, scripts, escalation matrix and SLAs.

Team Training

Product knowledge, handling standards and CRM.

Live Operations

Trained agents, monitoring and daily tracking.

Quality Review

Call quality, productivity and customer feedback.

Reporting & Improvement

Regular MIS and continuous process enhancement.

Process Floors

Delivery Centres

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Indore, MP

500

Primary process floor with modern workstations, high-speed connectivity, supervisor monitoring stations and training facilities.

Delhi NCR

400

Second delivery centre supporting multi-shift customer-engagement programmes with full infrastructure and backup systems.

Trust · Performance · Partnership

Clients We Serve

We understand that every industry has different customer expectations, compliance needs and communication requirements. Our calling processes are designed around each client's business model and customer profile.