Complaint Management
Capability Set
Complaint Management
End-to-end complaint handling that records customer concerns, assigns appropriate resolution paths, tracks progress and confirms closure.
COMPLAINT MANAGEMENT
4 capabilitiesComplaint Registration
Capture customer complaints accurately and maintain complete information about the reported concern.
Resolution Assignment
Assign complaints to the appropriate teams or resolution paths based on the nature of the issue.
Progress Tracking
Track complaint status and follow up on cases until the required action has been completed.
Closure Confirmation
Confirm that the complaint has been addressed and maintain proper closure information.
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